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Click on your question below and jump straight to the answer.
If you don't find the answer you need or continue to have trouble,
please contact us.
Shopping and Checkout Questions
How do I shop on this site?
How do I change product quantities?
What payment methods do you accept?
Are there any special savings
available when I purchase online?
How do I cancel an order I placed
online?
How do I know that you received
my order?
Security Questions
I'm worried about credit card fraud.
Is this site secure?
About Long's Electronics
Where are you located/What is
your address and phone number?
Where can I read more about Long's
Electronics?
Trouble with your Long's Electronics
Account
I've ordered from you over the
phone before, why can't I log in?
I set up an Web account previously,
but I can't remember my password.
I am not able to login to my
account, what can I do?
Other Questions
I need to check the status of my
order. Can I track my order on your website?
How can I signup to receive your
e-mail newsletter?
How can I signup for to receive
your printed catalog?
I tried to order from your website,
but could not find the item I was looking for.
How do I shop and place an order on this site?
For your shopping convenience, we use what is called a "shopping
cart" to help you order online. This shopping cart works just
the same as a real shopping cart - it collects items you want
to purchase until checkout time.
Simply browse the store and when you want to purchase an item,
just click "add to cart" and that item is added to your cart.
After ordering each item, you'll be shown "Your Shopping Cart"
screen that displays all your items as well as a subtotal. When
you are finished shopping our site, click "checkout" and follow
the easy steps from there.
Navigation: We have tried to make our site as simple and easy-to-use
as possible. The main destinations you will probably use are shown
as at the top of every page.
Getting Started: If you would like to browse the site, the best
place to start is to click on one of the product categories that
you are interested in, on the left navigation bar or the navigation
tabs at the top of each page. This will take you to the main category
page with a listing of the sub-categories.
Searching: If you have an idea of what you'd like, try an Item
Search in the search box that appears on the top left of every
screen. Enter the keywords you would like to search in the search
field. If you are certain of the product's item number, you may
enter it in the search field.
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How do I change product quantities?
When you click "add to cart", one of your selected items is added
to your shopping cart. If you want more than one, simply adjust
the quantity on the "Shopping Cart" screen, and click the "update"
button. If you ever want to remove an item from your cart, just
enter "0" in the quantity field, then click the "update" button
or you can click the "remove" icon next to that item.
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit
cards.
We also accept payment via check using eCheck technology.
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Are there any special savings available when I purchase
online?
Long's Electronics Webstore offers the same great savings offered
in our printed catalog along with some Web-only products and specials
offered periodically throughout the year.
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How do I cancel an order?
Once an order is submitted through the Long's ElectronicsWebstore,
it goes immediately into our system for processing, If you want
to cancel your order, call our Customer Service Department at
1-800-566-4748 Monday through Friday, 8:00 a.m. - 5:30 p.m. CST,
and we will do our best to help you. Please have your order number
ready for the Long's Electronics representative.
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How do I know that you received my order?
Once we receive your order you will be sent an e-mail confirmation
to the e-mail address to supplied within 24 hours. You will also
receive an e-mail with all of your tracking information once your
order has been shipped from our warehouse.
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I'm worried about credit card fraud, is this site
secure?
For your comfort and safety, Long's Electronics uses secure server
technology (Secure Socket Layer or SSL) to virtually eliminate
the risk of an unwanted intermediary obtaining your credit card
information during transmission. SSL is the standard in secure
Web transactions and is the best technology available today.
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Where are you located/What is your address and phone number?
Long's Electronics, Inc.
2630 5th Avenue South
Irondale, AL 35210-1240
U.S.A.
Phone :1-800-633-3410
Fax : 1-800-633-2530
Email : info@longselectronics.com
Showroom Hours : Monday through Friday, 8:30 a.m. - 5:30 p.m.
CST
Call-To-Order Hours : Monday through Friday, 7:00 a.m. - 5:30
p.m. CST
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Where can I read more about Long's Electronics?
To read more about the history of Long's Electronics visit our
"About Us" page.
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I've ordered from you over the phone before, why can't
I log in?
Unfortunately, having ordered offline does not automatically
give you an Web account on our site. But setting one up is easy!
Simply select the "New Account" options and continue with your
order. You will have to fill in all of your information for
this order, but on subsequent orders you can log in using the
"Existing Account" section and your information will be recalled.
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I set up an Web account previously, but I can't remember
my password.
No problem! Just click the "forgot password" link on the login
page. You will be asked to enter your login, and once you click
"submit" you will be sent an e-mail your password. Once you
are done with this, simply return to the site and go to the
login screen.
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I am not able to login to my web account, what can I
do?.
You may first want to have your login and password sent to you
via email by just clicking the "forgot password" link on the
login page. You may also want to simply
create an entirely new account for the web by visiting the new
account page.
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I need to check the status of my order. Can I track my
order on your website?
For the shipping status on your existing orders, you can use
the "Track Order" page.
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How can I signup to receive your e-mail newsletter?
Long's offers fantastic deals and savings exclusive to our web
customers. You can sign up for our special savings emails by
entering your information here.
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How can I signup to receive your free printed catalog?
You can sign up to receive our printed catalogs by
entering your information here.
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I tried to order from your website, but could not find
the item I was looking for.
Our website does not currently have all of the items featured
in our catalog. If you cannot find something, please email
us. You can also call us using our toll free phone number
1-800-633-3410.
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